Labor is warranted for up to a period of seven (7) years. Warranty paperwork must be signed by Customer and New Haven Painters LLC. Paperwork will be kept on file by New Haven Painters LLC for seven (7) years from completion date. It is recommended that the customer keeps the warranty paperwork on file as well. All product warranties will be extended to Customer upon payment in full for work completed. Contractor’s liability under a warranty claim shall not exceed the total price charged for the work performed.
Customer shall make warranty claims immediately upon discovering defect or performance problem. In the event that the substrate or any prior coating fails beneath what the Contractor has installed and/or applied, the Contractor will not be held liable for the failure of the substrate or any coating. Failure to comply with the terms, conditions, and payment schedule of this agreement will void all warranties.
New Haven Painters offers this guarantee to all interior, exterior, and cabinet painting customers. New Haven Painters will return and touch up scuffs and marks (within reason) in areas painted by us within the next 7 years after completion date.
It is the responsibility of the customer to call and set up a day for the work to be completed, although reminders are sent to customers via email. Touch-up work will be performed free of charge.
Additional charges apply only for work that exceeds specifications and only upon consent.
The customer is responsible for safeguarding the paint leftover from the initial painting. This includes noting the type, color and finish of the paint used if leftover paint is no longer available.
Remember to store all paint at room temperature and ensure it is properly sealed. We continue to strive to make our customers in Southern Connecticut Area satisfied with New Haven Painters long after the job is done!